Manager - BizOps

Location: Hyderabad, India
Employment Type: Full-Time; Salaried
Compensation: Base Salary, Bonus, Medical

Job Description

About Innovapptive

Innovapptive is an enterprise SaaS company building an AI-powered Connected Worker Platform for industrial organizations. Our platform connects frontline workers, back-office systems, and assets in real-time to drive safety, reliability, and operational productivity.

Leading global enterprises including Shell, Hess, Westlake Chemical, Kimberly-Clark, Scott Miracle-Gro, and Newmont Mining, rely on Innovapptive to transform how work gets done across plants and field operations.

Our customers have achieved $50M+ EBITDA savings at a single enterprise, 10× improvement in frontline productivity, and 15–20% reductions in maintenance costs.

Innovapptive is recognized as a Leader in Frost & Sullivan's “Frost Radar 2025 -  Augmented Connected Worker Platforms”, with acknowledgments from Gartner and LNS Research, and is backed by Vista Equity Partners and Tiger Global Management.

With headquarters in Houston and an engineering center in Hyderabad, we have 300+ employees across the U.S., India, and ANZ and are on a strong trajectory toward $100M ARR.

The Opportunity

We are hiring a Manager BizOps to own Professional Services operations, capacity planning, project governance & reporting, and audit & compliance for our services organization. This role will also manage invoicing, revenue recognition, and billing utilization while delivering executive-grade dashboards and insights to support P&L and workforce decisions. 

How You Will Make An Impact.

• Professional Services operations: Establish and run standardized PMO operating models, project P&L governance, RAID frameworks, billing milestones, and cross-BU delivery processes to ensure predictable delivery and margin control.
• Capacity planning & resource management: Build and maintain forecasting, utilization, bench-time and resource-availability models; produce demand vs. supply scenarios and hiring/bench recommendations.
• Project governance & reporting: Lead portfolio governance (QBRs/MBRs/WBRs), milestone tracking, executive reporting, and enable real-time decision intelligence through Power BI/Looker-type dashboards.
• Audit & compliance: Implement and maintain PMO audit frameworks, quality audits, CSAT governance and support controls required for ISO/SOC/CMMI style initiatives.
• Financial billing & revenue tasks: Own invoicing cadence, billing utilization calculations, revenue recognition inputs, billing disputes, milestone billing workflows, and reconciliation with finance systems (e.g., NetSuite OpenAir or equivalent).
• Data management & insights: Transform, cleanse, and maintain Professional Services datasets; build repeatable ETL/analysis processes and deliver actionable insights (utilization trends, margin levers, billing leakages) to leadership.
• Stakeholder & leadership engagement: Present data-backed recommendations to Executive Leadership, respond to ad-hoc leadership queries, and partner closely with Finance, HR/recruiting, Sales and Delivery

What You Bring to the Team

• 7+ years in Professional Services operations, PMO, or business operations roles with end-to-end ownership of delivery and financial controls.
• Demonstrated experience with forecasting, utilization and capacity planning, project P&L governance, and billing/revenue processes.
• Hands-on data management: advanced Excel, ETL/transformation experience, Power BI (or Looker/Tableau) dashboarding and working knowledge of PSA tools (NetSuite OpenAir, Jira, or equivalent).
• Strong stakeholder management and executive presentation skills; comfortable answering leadership questions using data.
• Familiarity with audit/compliance frameworks and quality controls supporting ISO, SOC2 or CMMI initiatives is preferred.
• Proactive problem-solver who anticipates issues and drives corrective action before they escalate.
• Data-driven communicator who can simplify complex analytics into clear recommendations and confidently present to executive audiences.
• Collaborative operator who partners across all departments to influence outcomes without direct authority.
• Bachelor's degree required; MBA or relevant advanced degree preferred

You Will Be Measured On

• Restore/achieve target Professional Services gross margin and reduce billing/revenue leakage. (Define numeric targets per company goals).
• Deliver automated executive dashboards and reduce reporting cycle time by ~50%.
• Improve utilization accuracy and reduce bench-time month-over-month.
• Implement audit and quality controls required for compliance milestones (ISO/SOC/CMMI).

Why Innovapptive

Enterprise customers across energy, manufacturing, and utilities. A platform that connects the frontline workforce to Enterprise systems. A product at the inflection point between “early traction” and “enterprise-grade.” You’re the engineering leader who drives that transition. VP-level role with direct CTO and CEO visibility.

What We Offer:

• A positive, open, and highly-innovative environment and team
• Entrepreneurial spirit with unlimited opportunity to grow
• Opportunity to work with leading global brands on exciting and impactful projects
• Competitive Base Pay
• Best of plan on Vacation & Paid Time Off.
• Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws
• Paid Maternity and Paternity leave
• Bi-annual reviews to ensure transparency and promoting high performance culture
• OKR Driven Performance Development Environment
• Learning & Development - access to wide range of e-Learning courses (technical, Product, Process, etc.,)
• A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music

Innovapptive does not accept and will not review unsolicited resumes from search firms.

Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.​​​​​​