Vice President - SRE

Location: Hyderabad, India
Employment Type: Full-Time; Salaried 
Compensation: Base Salary, Bonus, Stock Options, Medical

About Innovapptive

Innovapptive is an enterprise SaaS company building an AI-powered Connected Worker Platform for industrial organizations. Our platform connects frontline workers, back-office systems, and assets in real-time to drive safety, reliability, and operational productivity.

Leading global enterprises including Shell, Hess, Westlake Chemical, Kimberly-Clark, Scott Miracle-Gro, and Newmont Mining, rely on Innovapptive to transform how work gets done across plants and field operations.

Our customers have achieved $50M+ EBITDA savings at a single enterprise, 10× improvement in frontline productivity, and 15–20% reductions in maintenance costs.

Innovapptive is recognized as a Leader in Frost & Sullivan's “Frost Radar 2025 -  Augmented Connected Worker Platforms”, with acknowledgments from Gartner and LNS Research, and is backed by Vista Equity Partners and Tiger Global Management.

With headquarters in Houston and an engineering center in Hyderabad, we have 300+ employees across the U.S., India, and ANZ and are on a strong trajectory toward $100M ARR.

Why This Role Exists

Innovapptive serves 59 enterprise customers (54 active) across energy, manufacturing, and utilities. The SRE function is fragmented: 4 SaaSOps engineers manage 45 environments, Support operates 24x5, QA has a single automation engineer, and there is zero security engineering. As iMaintenance scales to production, SRE grows from 14 to 25+. This role architects the automation strategy that determines whether we hire 15 or 25.
 

What You Own

• Entire SRE pillar (~24 HC): SaaSOps/Infra, Customer Support + SAP Ops, QE, Security, Release Mgmt, PM CTO Office.
• SaaSOps automation: flatten HC curve as environments grow from 45 to 135+. Every 20% improvement saves 2–3 hires.
• SLI/SLO framework for all products. Error budgets. Incident operating model. ≥80% auto-detection.
• 24x7 support (from 24x5). Staggered L1 hires + automation.
• Security & Compliance from zero: GRC, AppSec, PenTest, infra security. SOC2 readiness.
• Release governance: gates, go/no-go criteria, 5 coordinated release trains/month.
• MTTR reduction: 30% Q1, 50% Q2. RCA standardization.

You Must Have

• 12+ years in engineering/SRE/DevOps with 5+ years leading SRE or platform ops at scale.
• Experience managing 20+ person orgs spanning infrastructure, support, QA, and/or security.
• Deep expertise: Kubernetes, AWS (EKS, Lambda, RDS), IaC (Terraform/Pulumi), CI/CD.
• Proven SLI/SLO frameworks, error budgets, and incident management built from scratch.
• SaaS multi-tenant experience (namespace isolation, per-customer provisioning).
• Understanding of ERP integration patterns (SAP BASIS, BTP, S/4HANA, Maximo).
• Scaling SRE through automation, not hiring.

Nice to Have

• React Native mobile app operations and release management.
• SOC 2 / ISO 27001 compliance experience.
• Building security functions from zero.
• Connected workforce / industrial IoT platforms.

You Will Be Measured On

• MTTR ≥30% improvement Q1. ≥80% Sev-1/Sev-2 auto-detected.
• SaaSOps: envs/engineer from 11 to 14+ via automation.
• 24x7 operational. L1 response SLA met.
• Security: SAST/SCA 100% repos. ≥95% Crit/High resolved ≤7/30d.
• Release gate compliance ≥95%. Change failure rate <5%.
• 100% Sev-1 RCA within 72hr SLA.

Tech Stack & Tools

Cloud: AWS (EKS, RDS, S3, CloudFront, IAM, VPC, Route53)

Containers: Docker, Kubernetes (EKS), Helm

CI/CD: GitLab CI, Jenkins

IaC: Terraform, Ansible

Monitoring: CloudWatch, Grafana, Sentry, Mixpanel

Databases: MongoDB, Redis

Messaging: RabbitMQ

Compliance: Vanta/Drata, SonarQube, Snyk

Compensation & Growth

Band E2. Reports to CTO. VP/Sr. Director-level role with direct CEO visibility. You present SRE metrics to the CEO weekly.

What We Offer

• Competitive compensation and equity tied to measurable impact on AI accuracy and performance.
• A platform to shape the semantic intelligence layer of a category-defining industrial SaaS company.
• Access to cutting-edge AI, data, and observability toolchains for continuous learning and innovation.

Innovapptive does not accept and will not review unsolicited resumes from search firms.
Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.